ONLINE SURVEY


This study intends to understand consumers' perception of the Internet as a medium. In the following sections below, you will be asked a series of questions regarding various aspects relevant to the Internet. There is no right or wrong answer to the questions. We appreciate your participation.

 

<PART I>

 

Section 1.

Regarding your general experiences on the Internet, how would you rate each of the following?

1. I have control over my navigation while surfing the Web.

no chance
certain

2. I have control over the content of the Web that I want to see.

no chance
certain

3. I have total control over the pace of my visit to Web site.

no chance
certain

4. On the Web, I can communicate with companies directly for further questions about the companies or their products.

no chance
certain

5. Web sites have the ability to respond to my specific requests quickly and efficiently.

no chance
certain

6. On the Web, I can communicate in real-time with other customers who share my interest in the product.

no chance
certain

7. On the Web, I can have a personal conversation with a sociable, knowledgeable and warm representative from the company.

no chance
certain

8. I feel the Web is like talking back to me while interacting with it.

no chance
certain

9. Information on the Web is personally relevant and interesting to me.

no chance
certain

 

Section 2.

The Internet facilitates our daily interpersonal communication beyond time and spatial restrictions. Think about five people with whom you most frequently interact primarily over the Internet (e.g. e-mail, instant messenger, Web discussion board, etc.), and who are most likely to exchange with you a variety of market information, such as new products, sales, discount stores, and so on.

1) Information about network members

Please identify them with their first names, initials or nicknames in the table below. Also, please rate the extent to which you exchange market information with each of them and how close s/he is to you.

No.
Name
(e.g. David, RP.)
How frequently do you provide each person with market information over the
Internet?
How frequently do you receive market information from each person over the
Internet?

How close is each person to you?
(Personal relationship with you, not a physical distance)

1
Very
Rarely
Very
Often
Very
Rarely
Very
Often
Not
Close
Very
Close
2
Very
Rarely
Very
Often
Very
Rarely
Very
Often
Not
Close
Very
Close
3
Very
Rarely
Very
Often
Very
Rarely
Very
Often
Not
Close
Very
Close
4
Very
Rarely
Very
Often
Very
Rarely
Very
Often
Not
Close
Very
Close
5
Very
Rarely
Very
Often
Very
Rarely
Very
Often
Not
Close
Very
Close

 

2) Relationships between network members

The persons you identified above may or may not know each other. In the following table, please rate the
extent to which the persons in each pair are close to each other. If the persons in each pair do not know each other, please do not answer the question.

If the pairs don't know each other, please DO NOT answer the question.

Pairs
Are they close with each other?
(Relationship between them,
not a physical distance)
1 and 2
Not
Close
Very
Close
1 and 3
Not
Close
Very
Close
1 and 4
Not
Close
Very
Close
1 and 5
Not
Close
Very
Close
2 and 3
Not
Close
Very
Close
2 and 4
Not
Close
Very
Close
2 and 5
Not
Close
Very
Close
3 and 4
Not
Close
Very
Close
3 and 5
Not
Close
Very
Close
4 and 5
Not
Close
Very
Close

 

Section 3.

In the following, please indicate how you perceive yourself.

1. I like introducing new brands and products to my friends.

strongly disagree
strongly
agree

2. I like helping people by providing them with information about many kinds of products.

strongly disagree
strongly
agree

3. People ask me for information about products, places to shop, or sales.

strongly disagree
strongly
agree

4. If someone asked where to get the best buy on several types of products, I could tell him or her where to shop.

strongly disagree
strongly
agree

5. My friends think of me as a good source of information when it comes to new products or sales.

strongly disagree
strongly
agree

6. Think about a person who has information about a variety of products and likes to share this information with others. This person knows about new products, sales, stores, and so on, but does not necessarily feel he or she is an expert on one particular product. How well would you say that this description fits to you?

strongly disagree
strongly
agree



Section 4.

In the following, please indicate how you perceive yourself.

1. I really enjoy a task that involves coming up with solutions to problems.

strongly disagree
strongly agree

2. I would prefer a task that is intellectual, difficult, and important to one that is somewhat important but does not require much thought.

strongly disagree
strongly agree

3. I am usually tempted to put more thought into a task than the job minimally requires.

strongly disagree
strongly agree

4. I am hesitant about making important decisions after thinking about them.

strongly disagree
strongly agree

5. I appreciate opportunities to discover the strengths and weaknesses of my own reasoning.

strongly disagree
strongly agree

6. I prefer watching educational to entertainment programs.

strongly disagree
strongly agree

7. I think best when those around me are very intelligent.

strongly disagree
strongly agree

8. I prefer my life to be filled with puzzles that I must solve.

strongly disagree
strongly agree

9. I enjoy thinking about an issue even when the results of my thoughts will have no outcomes on the issue.

strongly disagree
strongly agree

10. I would prefer complex to simple problems.

strongly disagree
strongly agree


Section 5.

In the next section, you will be asked to visit a "Digital Camera" manufacturer's web site. Before you do that, please indicate how you perceive a digital camera.


To me a digital camera is:

Important
Unimportant
Boring
Interesting
Relevant
Irrelevant
Exciting
Unexciting
Means Nothing
Means alot to me
Appealing
Unappealing
Fascinating
Mundane
Worthless
Valuable
Involving
Uninvolving
Not needed
Needed

 


<PART II>

IMPORTANT INSTRUCTION: Please visit the following link. In a separate pop-up window, you will be shown a digital camera manufacturer's web site. Please get as much information on the digital camera as you can get on the site. After you feel you know much about the product, close the manufacturer's web site, and please answer the following questions.

URL: [http://fingerpainting.new21.net/sohn/H/E-20N_H.htm]

 

Section 6.

Please answer the following questions for the Web site you just saw by checking where your thoughts and opinions fall.


inviting
uninviting
             
not enticing