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Introduction
The advertising
industry has a dark past when it comes to the issue of source credibility.
Each year, Gallup publishes their study of most- and least-trusted
professions. Invariably, advertising practitioners rank among used-car
salesmen and politicians right at the bottom of the list. (Sullivan,
1998, p. 4) Whether this nefarious reputation is due to mistakes
made in the past or current practices is unknown. Whatever the case,
the advertising industry shares an uneasy relationship with an American
public that is both distrustful and wary of the practices used to
gain their attention. David Ogilvy in his book Ogilvy on Advertising
(1985) quotes a professor at the New School of Social Research
who teaches his students that, "advertising is a profoundly
subversive force in American life. It is intellectual and moral
pollution. It trivializes, manipulates, is insincere and vulgarizes.
It is undermining our faith in our nation and in ourselves."
(Ogilvy, p. 206)
Clearly, there are those
out there who do not believe advertising professionals are credible
sources.
It for these reasons
that a careful examination of the notion of source credibility is
important for students of the advertising industry. Source credibility
is an integral part of the persuasive process, one that can have
a massive impact on the relative success or failure of a persuasive
message. As Aristotle pointed out over two thousand years ago, a
speakers integrity was "the most potent of all the means
to persuasion." (Berquist et al., p. 35) Thus, in order for
advertising messages to persuade in the manner in which they were
intended, it is imperative that they weigh the importance of credibility.
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