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Principles
of CDT at Work in Advertising
Festinger's
premise was that in the presence of cognitive dissonance an individual
actively seeks out information to reduce the dissonance. Festinger
noted that new car owners read advertisements about the car they
had just purchased at a much higher rate than they read advertisements
for other cars (Table 1). He states,
"Clearly, the prediction from dissonance theory is borne out. In
the presence of dissonance following a decision, new car owners
attempt to reduce their dissonance by reading material advertising
the car they just bought" (source 9).
Cognitive
Dissonance in Advertisements used as Reinforcement
Typically,
advertisements are written to reassure a consumer in the post-decision
phase of buying. These ads strive to reinforce a sense of well-being
in the consumer that the choice made was the best one, thus, reducing
feelings of cognitive dissonance.
Sample
Ad #1: This well-received Volkswagon ad finds a clever
way of creating reinforcement and reducing dissonance. By showing
the owners of the car experiencing a moment of pure cognitive consonance,
the advertisers are directly reinforcing the notion that buying
a Volkswagon was the right decision.
Sample
Ad #2: This humorous shows the level of cognitive dissonance
in terms of magnitude. The more important the decision becomes in
choosing an alternative the harder the decision is too make.

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