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A
Review of Cognitive Dissonance Theory (CDT) Literature
It
is impossible to review all of the literature regarding CDT
because it is one of the most widely researched theories in
social psychology. The author has tried to pick the research
relevant to the task at hand, which is to show the dynamics
of CDT in advertising message development, and also to portray
an accurate overview of the history and contributions of this
versatile theory.
The Big Bang
of 1957
When
CDT debuted in the seminal work by Festinger (1957) titled,
"A Theory of Cognitive Dissonance," it was instantly embraced
by social scientists and almost overnight usurped reinforcement
theory as the conceptual framework for analyzing human
motivation and behavior (source 1).
Festinger
stated that depending on the magnitude of the dissonance,
it can be a very painful psychological experience. As a result
of this mental pain, an individual becomes motivated to reduce
this discomfort or dissonance state. Many techniques are available
to the individual to do so. The individual may either acquire
new information to refute the piece of information that is
causing the dissonance, or by avoidance of the information
that reinforces the dissonance, or by rationalizing away the
dissonance or by changing behavior to eliminate the conflict
altogether.
Festinger
states that cognitive dissonance has several sources. They
are as follows:
- Logical
inconsistency: Person A believes one day man will go to
moon. A also believes that such a device needed to carry
man to moon could never be built.
- Cultural mores
inconsistency. Person A picks up food with hands at a formal
dinner party with the understanding that this is not socially
acceptable, while in some cultures this may not seem odd.
- Specific opinions
in general opinions inconsistency. A Democratic voter may
prefer a Republican candidate in a certain election.
- Past experience
inconsistency. One is used to feeling wet in a rain shower
and one day does not feel wet while standing out in the
rain.
Festinger
also points out that the ability to tolerate cognitive dissonance
is a highly individualized function related to personality
and self-perception and that CDT was not meant to be the definitative
theory of human motivation (source 9).
One
of the first experiments Festinger (Festinger and Carlsmith,
1959) conducted to test his new theory was the prediction
that the less money someone receives for convincing someone
that a boring task is enjoyable, the more positive one's attitude
toward the boring task will become (source 11).

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