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Selective Perception & The Brand
The study of the brand has taken has taken on added
importance in the last few years. It has been shown that
the development of a singular brand can fuel and extend
the livelihood of its parent manufacturer; or, in the
dot.com world, make a startup attractive for investment.
Selective perception can have both positive and negative
effects on the brand. Obviously, if the image of the brand
is not salient enough with the consumer, the benefits of
the brand are marginalized. One of the defining elements of
the brand is how it can differentiate itself from its
competitors. The prestige or status of a brand, whether it
is "old-fashioned" or "modern," or whether it is on the top
or bottom of the line, is often determined by the way in
which the brand, in other words, is often derived from
(Moran, 1980). Also, cultural barriers can have a negative
impact on the brand. The problem, in some cultures, is not
that the type of advertising cannot be processed and
assimilated, but rather that it is consciously rejected in
terms of the viewers' social attitudes and values as
inappropriate and a waste of money (Braithwaite and Swindells, 1996).
Selective perception also influences the message the
advertiser is tying to pass on in a brand situation. Image
loaded advertising builds up brand image by creating intuitive
associations with the brand (Braithwaite and Swindells, 1996).
Both image loaded and content loaded processed advertising cue
viewers' expectations about the product experience and lead
directly to selectively perceiving the benefits in particular
ways. Providing the product performance is satisfactory, then
the advertising claim will color product perceptions in such
a way that people accept the claim as true on the basis of
their own judgment. In this way some brands can come to own
generic benefits (Braithwaite and Swindells, 1996).
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